Privacy policy

Privacy Policy

Effective Date: May 2026  |  Last Updated: May 2026

1. Introduction

TEJJARI ("we," "our," or "us") is a direct-to-consumer e-commerce brand selling general merchandise across multiple categories, operating in the United Arab Emirates under a Ras Al Khaimah Innovation City commercial licence. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tejjari.com and make purchases from us. Please read this policy carefully.

2. Information We Collect

2.1 Information You Provide Directly

When you create an account, place an order, or contact us, we collect:

• Full name, email address, and phone number

• Shipping and billing address

• Payment information (processed securely via Shopify Payments — we do not store card details)

• WhatsApp number (if you contact us via WhatsApp)

• Communications and correspondence with our support team

2.2 Information Collected Automatically

When you browse our website, we may automatically collect:

• IP address and approximate location

• Browser type, device type, and operating system

• Pages visited, time spent on pages, and referral source

• Cookie data and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including shipping and delivery via our courier partners

• Send order confirmations, shipping updates, and support communications

• Respond to customer service enquiries via email or WhatsApp

• Improve our website, products, and services

• Send marketing communications if you have opted in (you may opt out at any time)

• Comply with legal obligations under UAE law

• Detect and prevent fraud or unauthorised transactions

4. Cookies & Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyse website traffic, and support our advertising. These include essential cookies required for checkout and account functionality, analytics cookies via Google Analytics 4, and advertising cookies via Meta Pixel. Please refer to our Cookie Policy for full details.

5. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Shopify Inc. — our e-commerce platform provider

• Third-party shipping and courier partners — to fulfil and deliver your orders

• Tabby and Tamara — Buy Now Pay Later payment providers, if you select these options

• Meta Platforms and Google — for advertising and analytics purposes

• Law enforcement or regulatory authorities — when required by UAE law

All third-party partners are required to handle your data in accordance with applicable data protection standards.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by UAE commercial and tax law. Order records are typically retained for a minimum of five (5) years. You may request deletion of your account data subject to legal retention requirements.

7. Your Rights

Under UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL), you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your personal data (subject to legal obligations)

• Opt out of marketing communications at any time

• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at support@tejjari.com.

8. Data Security

We take reasonable technical and organisational measures to protect your personal data. Our website uses HTTPS encryption. Payment data is handled by Shopify's PCI-DSS compliant infrastructure. However, no method of transmission over the internet is 100% secure.

9. Children's Privacy

TEJJARI's website and services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this document.

11. Contact Us

TEJJARI — Privacy Enquiries

Email: support@tejjari.com

Website: tejjari.com

Registered under Ras Al Khaimah Innovation City Licence — United Arab Emirates