Refund policy

Refund & Returns Policy

Effective Date: May 2026  |  Last Updated: May 2026

1. Overview

TEJJARI is committed to ensuring you are satisfied with every purchase. This policy complies with Federal Law No. 15 of 2020 on Consumer Protection and Federal Decree-Law No. 14 of 2023 on Trading through Modern Technology.

2. Return Eligibility

You may request a return within 7 days of receiving your order, provided:

• The item is in its original, unopened, and sealed condition

• The original packaging is intact and undamaged

• All accessories, manuals, cables, and included items are present

• The item has not been used, installed, or tampered with

• Proof of purchase (order confirmation or invoice) is provided

3. Non-Returnable Items

The following are not eligible for return:

• Items returned after the 7-day window

• Items that have been opened, used, or show signs of installation

• Items with missing accessories, packaging, or documentation

• Activated digital licences or downloadable software

• Items damaged due to misuse, accidents, or unauthorised modification

4. Faulty or Incorrect Items

If you receive a defective, damaged, or incorrect item, TEJJARI will cover return shipping and offer either:

• A full refund to your original payment method, or

• A replacement (subject to stock availability)

Please contact us within 7 days of delivery with your order number and photos or video of the issue.

5. How to Initiate a Return

• Contact TEJJARI at support@tejjari.com or via WhatsApp on tejjari.com

• Provide your order number, item(s) to return, and reason

• We will review within 1–2 business days and confirm eligibility

• If approved, pack securely in original packaging with all accessories

• Ship using a trackable courier (return shipping at customer's expense unless item is faulty/incorrect)

Do not ship items back without prior approval — unapproved returns will not be accepted.

6. Refund Details

7. Consumer Rights

Nothing in this policy limits your statutory rights under Federal Law No. 15 of 2020 on Consumer Protection. Complaints may be filed with the UAE Ministry of Economy Consumer Protection Department at economy.gov.ae.

8. Contact Us

TEJJARI — Customer Support

Email: support@tejjari.com

Website: tejjari.com